Measure The Moments That Matter Most
A great customer experience is what binds brands and customers together. One negative experience, and you could lose them for good. That's why, creating memorable experiences that can turn customers into brand advocates has never been more critical.
Improving Customer Service
The first step to delivering meaningful customer experiences is to measure what matters to customers. Intouch Insight’s InspectaShop services help you understand how your brand is perceived and take action to improve your customers' experience however you engage with them: onsite, curbside, telephone, online, or even through a 3rd party delivery partner.
Customer Support
Mystery Shopping, also known as Secret Shopping, is when an individual interacts with your brand under the pretense of being a customer but for the purpose of observing and assessing their interaction based on specific predefined criteria. This way you can gain objective feedback to unlock your brand potential.
Mission
Our mission is to provide valuable insights to businesses through mystery shopping. By measuring the quality of sales and service, we help companies enhance their performance and ensure regulatory compliance.
We are dedicated to gathering specific information about markets and competitors, including products and services. Our research methods enable organizations to make well-informed decisions based on reliable data.
Vision
Why Us
We deliver more insights, we can guarantee more valid data, and we are truly global.
What We Do
We use the methodology of Mystery Shopping & Auditing to measure your branded touchpoints, be it focused on Sales, Trade-Marketing or Customer Experience.
Management
We have the ambition to provide you with vital observations, and by doing so we strive to be the best. Our partners are driving our global team in this commitment.
Our Values
InspectaShop is built on strong values. They are important elements of our corporate strategy – influencing the way we work, every day, again and again.
Our Teams
Our people make the difference, and they make your success.
Careers
InspectaShop is an ambitious company, built by ambitious people. Come and grow with us!
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